FAQ | Ask Ulli 

Information is key, and there are no bad questions—so ask us! My team and I pride ourselves on not leaving any question unanswered. If we are unable to answer immediately, we will conduct research and reach out to you. But here’s a start:

ORDERS      HOW TO USE      INGREDIENTS      VALUES      CONTACT

ORDERS

WHERE IS MY ORDER?

Check your order confirmation email to find your order ID number and tracking information. The email will include a link to get the most recent shipping updates. If you still have trouble, contact Customer Service. You can find our contact information at the bottom of this page or on our Contact page. My team and I are here to help!

 

WHERE CAN I BUY POUR MOI?

Pour Moi is exclusively online. All products can be purchased on our web store.

 

WHERE CAN I GET SPECIAL OFFERS AND PROMOTIONAL CODES?

To stay updated on all Pour Moi special offers and events, sign up for our newsletter. You will receive a unique promotional code in every newsletter to show our loyal customer appreciation. By joining our exclusive newsletter, you will be the first to know about special events and promotions.

 

WHAT IS THE RETURN/EXCHANGE POLICY?

The Pour Moi Promise guarantees that you will fall in love with Pour Moi. Your search is over, so experience Pour Moi for yourself risk-free. Love it or get your money back.

 

WHAT COUNTRIES DO YOU SHIP TO?

So far Pour Moi climate-smart skincare is only available in the U.S., but I love my Beauties from all around the world. Please contact our Customer Service department to see if we can make a special exception for you. I see international shipping in the near future of Pour Moi because external aging is a worldwide concern.

 

HOW TO USE

WHAT MAKES POUR MOI DIFFERENT?

Pour Moi is the first and only climate-smart skincare. The patent-pending technology for our ponse du Climat® Collection is formulated according to the local climate and season. Pour Moi enables your skin to harmonize with even the most aggressive variations in temperature and humidity, along with other external influences. Pour Moi is formulated to work as hydrating, nourishing, and anti-aging skincare personalized for the climate and for you. That’s why the forecast is always the same: Beautiful!

 

HOW DO I USE POUR MOI?

This 3-step system is easy to follow and efficient.

Follow the flow chart: Balancer -> Serum -> Moisturizer:

1.     On a clean, dry face, apply the Hydrating Balancer with a fresh cotton pad.

2.     Using your fingers, pat the Serum onto your face. Take notice of how cool your skin feels while you let it sink in.

3.     The final step is to lock in the Serum with a Moisturizer — either a Day Cream or a Night Cream — depending on the climate and time of day. The Moisturizers seal in the moisturizing agents while preparing the surface of the skin for the climate you're in.

 

HOW OFTEN SHOULD I USE POUR MOI?

You should use Pour Moi’s climate-smart 3-step skincare twice a day. Hydrating your skin before going into the extreme environment is crucial to maintain skin health. The nighttime routine allows your skin to heal while you sleep.

 

WHAT IS RÉPONSE DU CLIMAT®?

ponse du Climat® is our signature collection, featuring our proprietary blend that is scientifically formulated and clinically tested to help skin adjust and thrive in every climate. Pour Moi introduces the only technology that gives you a happy face in any place.

 

WHICH SERUM IS BEST FOR MY SKIN TYPE?

All Pour Moi products are compatible with all skin types, but Pour Moi Serums work best when paired according to skin type. The White Serum is formulated to work best for oily, sensitive, combination, and normal skin types. The Black Serum is formulated to work best for dry skin types.

 

WHICH DAY CREAM IS BEST FOR MY CLIMATE?

When the weather changes, so should your skincare. This includes changes between seasons, traveling back and forth from varying climates, and unforeseeable changes in the weather. Our Day Creams are fortified with Climate Energized BeautifiersTM, which means that your Day Cream changes when the temperature and humidity levels change. Here is a simple breakdown of the Day Creams and which climate they correspond to:

 

Desert Day Cream | Hot temperatures: 75°F — 110°F | Low humidity: 5% — 45%

Tropical Day Cream |Hot temperatures: 75°F — 110°F | High humidity: 65% — 100%

Polar Day Cream | Cold temperatures: 20°F — 45°F | Low humidity: 5% — 45%

Temperate Day Cream | Mild temperatures: 45°F — 75°F | Normal humidity: 45% — 65%

 

HOW DO I TEST PRODUCTS TO SEE IF MY SKIN IS SENSITIVE TO THEM?

Relax! All Pour Moi products are suitable for sensitive skin. We do recommend that people with sensitive skin favor the White Serum over the Black Serum, as the fine black diamond powder in the Black Serum can be rough on sensitive skin. To further test Pour Moi products on your sensitive skin, we recommend repeating the following instructions daily over the course of three days:

1.     Apply a small amount of one product to the jawline or neck.

2.     Apply a small amount of a different product to a different spot. When you test again, reapply the products in the same area as originally applied.

3.     Pay close attention to any irritation to determine if you should discontinue use.

Although Pour Moi products are formulated with sensitive skin in mind, you should consult a physician if you have any skin conditions that may cause products to irritate the skin.

 

INGREDIENTS

WHERE CAN I FIND THE POUR MOI INGREDIENTS LIST?

Every ingredient in Pour Moi products is specially chosen, so I’m proud to share our quality ingredients in the Ingredients Glossary. I also want to communicate the ingredients that I will never include in our formulations. You can find that information in the No No List

 

DOES POUR MOI CONTAIN PARABENS?

Parabens are synthetic preservative agents commonly used in cosmetics and pharmaceuticals. However, there is concern that parabens may be linked to diseases such as cancer and hormonal imbalances. This is why Pour Moi is paraben-free. Read our blog to find out why high-tech packaging is its own form of preservation, so premium skincare like Pour Moi uses less preserving chemicals in its formulations.

 

DOES POUR MOI CONTAIN MERCURY?

Pour Moi products are 100% mercury-free because mercury poisoning can be very harmful. We make sure to avoid any harmful or questionable ingredients in Pour Moi formulations because that would be counterproductive to the purpose of happy, healthy skin.

 

DOES POUR MOI CONTAIN FRAGRANCES?

Pour Moi products have a refreshing, pleasant scent that is a natural side effect of the nourishing formulations. I prohibit added fragrances, but my skincare has a delightful aroma all on its own.

 

DOES POUR MOI CONTAIN GLUTEN?

Gluten intolerance and sensitivity is a serious health concern among many people, but Pour Moi is 100% gluten-free so that people with allergies can enjoy premium, climate-smart skincare.

 

DOES POUR MOI CONTAIN VITAMIN C?

All Pour Moi products contain a unique vitamin complex, which includes Vitamin C. This is an important ingredient in skincare because Vitamin C acts as an antioxidant that increases collagen content in the skin and protects the skin from UV rays, sun damage, and radiation-related signs of aging.

 

DOES POUR MOI CONTAIN VITAMIN E?

All Pour Moi products contain a unique vitamin complex, which includes Vitamin E. This is an important ingredient in skincare because Vitamin E acts as an antioxidant that fights against free radicals—skin damaging molecules from pollution and sun rays. The antioxidant properties have anti-aging benefits that reduce the signs of aging and result in younger-looking skin.

 

VALUES

ARE POUR MOI PRODUCTS SAFE?

Safety is my number one concern. I have worked closely with scientists to create skincare that hydrates and nourishes your skin in the major climates that affect skin health. In doing so, the formulations have undergone over five years of clinical and scientific testing for efficiency and safety. As a result, Pour Moi adheres to all FDA regulations and guidelines as well as European standards, and we are frequently reviewing product standards and ingredient information to reflect the latest research.

 

ARE POUR MOI PRODUCTS NATURAL OR ORGANIC?

Pour Moi doesn’t commit to all-natural and organic ingredients that can have unhealthy effects on the skin. There isn’t a universal definition for either all-natural or organic cosmetic products, so we focus on including safe, effective ingredients without restricting safe ingredients that come from a lab instead of the ground.

Pour Moi products are not classified as all-natural or organic because premium skincare is formulated with high-quality, rare ingredients that are specifically selected to hydrate and nourish the skin. I am dedicated to introducing skincare that actually works, and all ingredients—whether natural or synthetic—are safe and effective.

 

ARE POUR MOI PRODUCTS FDA COMPLIANT?

Pour Moi products contain over-the-counter (OTC) ingredients that comply with all regulations, guidelines, and protocols established and regulated by the FDA.

 

IS POUR MOI TESTED ON ANIMALS?

I love animals, so I would never test on them. All finished Pour Moi products are 100% cruelty-free. 

 

WHERE IS POUR MOI MANUFACTURED?

While Pour Moi is an American-based skincare company, my products are manufactured in France. This is not because it’s the cheapest route—au contraire!—but because the European standard for water (aqua) is much higher than the American standard. Therefore, the water in France is one of the purest sources in the world. Read more about why we’re manufactured in France on our blog.

 

 CONTACT

HOW DO I CONTACT POUR MOI CUSTOMER SERVICE?

Our Customer Service team is available during regular business hours (9AM-5PM PST M-F) by phone or email. My team and I want to know what’s on your mind, so we are happy to hear from you!

Phone: (909) 243-1456

Email: ask@pourmoibeauty.com

 

HOW DO I CONTACT POUR MOI FOR BUSINESS INQUIRIES?

We are excited to work with you! For business inquiries, press, or social media, please reach out to us.

Phone: (909) 243-1456

Email: media@pourmoibeauty.com